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 Articles
 Will you place ads on my site?
 Singapore Host will never display any ads on your site. Of course, you are free to place your own ads to earn revenue from your site.
 How do I make a payment?
 We accept MasterCard, Visa, American Express, Discover, PayPal, cheques, money orders, and bank transfers (DBS/POSB). You will be able to make a payment at the time of signup. For manual or renewal payments you will be able to find instructions for each o
 I am currently using another web hosting provider for my site, but now I want to switch to Singapore Host. What are my options?
 There are 2 options for you to choose from. 1) You can either keep your domain at your current domain registrar while transferring only your hosting to us. Simply choose "I will update my nameservers on an existing domain" when signing up for our ho
 Do I have to pay the full amount if I want to upgrade?
 You may upgrade your web hosting plan anytime without paying the full amount. You will only need to pay the prorated difference. There are no extra charges.
 What type of servers do you use for hosting? Should I choose Linux or Windows?
 We exclusively use Linux for all our servers because of its widespread use, renowned stability, reliability and level of security. Linux powered 85% of the world's most powerful supercomputers, compared to Windows' 1.4%. Linux is most widely used hosting
 How do I sign up for a web hosting account? How long does it take for my account to be set up?
 Opening a web hosting account with Singapore Host is a fast and easy process. All you need to do is spend a few minutes to fill in our order form and choose one of the payment methods. If you choose to pay with credit card, your web hosting account will b
 I want a website but I don't know anything about creating one. What tools do you have to get me started?
 All Singapore Host customers can take advantage of our easy-to-use Website Builder. Choose one of the 700+ website templates, add your website content and you can introduce your new website to the entire world in a few minutes! You don't need to know H
 Do you have an uptime guarantee?
 All web hosting plans come with 99.99% uptime guarantee. This guarantee includes both network and server failures. If your site isn't up at least 99.99% in any one month we will issue a credit equivalent to 3 days' hosting fees for every hour that your we
 Do I own the domain that I register with you?
  Our customers always have full ownership of the domains that they register with us. Some of our customers have trouble transferring their domains to us because some shady hosting companies registered client's domain under the hosting company's name, and
 Do you offer 24 hour support?
 We have different work schedules for different departments. Our Sales and Billing departments work 8:00am - 6:00pm (GMT +8) Monday - Sunday. All sales and billing tickets will receive a response within 1 working day. We believe in putting more resources i
 Can I get money back if I am not satisfied with your services?
 Yes, we offer a 45 day money back guarantee. If you are not happy with our services in any way, you can request for a refund within 45 days of the sign up date. You will receive a full refund of hosting fees paid. Domain names are non-refundable, i
 Where are your servers located?
 All our servers are located in a quality Singapore data centre to deliver maximum speed, security and stability.
 Can I access my website without putting "www." in front of the domain name?
 Yes. With any Singapore Host plan you can access your site by going to "www.example.com" as well as "example.com". Many visitors will leave your website thinking that they have gone to the wrong site if they gets an error after typing the domain name with
 Can you host all types of domain name extensions?
 Yes we can host any valid domain extension as long as you are able to change its DNS (Domain Name Servers) to the values we send you in your account information email. Some examples of popular domain name extensions we host include .com/.net/.org/.info/.b
 I am not located in Singapore, can I still sign up for your plans?
 Yes, we have many customers from outside Singapore. You will be able to use our services no matter where you are located.
 Will my website be accessible by visitors from outside Singapore?
 Yes, your website can be accessed by any person with an Internet connection anywhere around the world. Your potential is endless with over 1.5 billion people with Internet access worldwide.
 I require a particular feature, does it come with your web hosting plan?
 If the feature you require is not listed anywhere on our site, or if you are not sure whether a particular plan fits your needs, feel free to ask us.
 Is the domain name really free for life?
 When you purchase any Singapore Host web hosting plan, any .com/.net/.org/.info/.biz domain name will be registered or transferred free of charge. The domain name is free for the life of hosting. This means that, for as long as your hosting account is act
 What are the requirements for specific domain name extensions?
 com/.net/.org/.info/.biz/.me/.uk/.ws/.in/.tw/.tv/.cc/.la/.ph - Available for anyone to register..sg - Applicable for all with a valid Singapore postal address. A foreign applicant may apply only if it has appointed a local agent with a valid S
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