This User Agreement ("Agreement") is an agreement between Singapore Host, and the party set forth in the related Registration Form ("User" or "You" and "Your") incorporated herein by reference (together with any subsequent Registration Forms or other online signup, acceptance or order form submitted by User, the "Registration Form"), and applies to the purchase of all services ordered by User on the Registration Form (collectively, the "Services").
As used herein the term "User" and "You" shall also include any and all users, Customers, subscribers, affiliates (including without limitations Users or non-Users to whom Singapore Host provides links or banners to promote the services or products of Singapore Host or any third party the services or products of which are offered by or obtained through or in connection with Singapore Host), resellers or others (i) who sign up for, use or obtain services or products from Singapore Host or from any third party services or products of which are offered by or obtained through or in connection with Singapore Host, or (ii) who visit the Web sites of Singapore Host or of any such third party.
PLEASE READ THIS AGREEMENT CAREFULLY.
SIGNING UP FOR THE SERVICES CREATES A CONTRACT BETWEEN YOU AND US, CONSISTING OF THE ORDER, THE APPLICABLE SERVICE DESCRIPTION AND THIS USER AGREEMENT. YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT, INCLUDING OUR ACCEPTABLE USE POLICY. YOUR USE OF THE SERVICES CONSTITUTES ACCEPTANCE OF THIS AGREEMENT.
Acceptable Use Policy. Under this Agreement, User shall comply with Singapore Host's then current Acceptable Use Policy ("AUP"), as amended, modified or updated from time to time by Singapore Host, and other agreements which currently can be viewed under the Terms of Service section of this Web site (collectively, the "Terms of Service"), and which is incorporated in this Agreement by reference. User hereby acknowledges that it has reviewed the AUP and that the terms of the AUP are incorporated herein by reference. In the event of any inconsistencies between this Agreement and the AUP, the terms of the AUP shall govern. Singapore Host does not intend to systematically monitor the content that is submitted to, stored on or distributed or disseminated by User via the Service (the "User Content"). User Content includes content of User's and/or users of User's Web site.
Accordingly, under this Agreement, You will be responsible for Your users content and activities on Your Web site. Notwithstanding anything to the contrary contained in this Agreement, Singapore Host may immediately take corrective action, including removal of all or a portion of the User Content, disconnection or discontinuance of any and all Services, or termination of this Agreement in the event of notice of possible violation by User of the AUP. In the event Singapore Host takes corrective action due to a violation of the AUP, Singapore Host shall not refund to User any fees paid in advance of such corrective action. User hereby agrees that Singapore Host shall have no liability to User or any of User's users due to any corrective action that Singapore Host may take (including, without limitation, suspension, termination or disconnection of Services).
The initial term of this Agreement shall be as set forth in the Registration Form (the "Initial Term"). The Initial Term shall begin upon commencement of the Services to User. After the Initial Term, this Agreement shall automatically renew. ADDITIONALLY AFTER THE INITIAL TERM, YOU ACKNOWLEDGE, AGREE AND AUTHORIZE US TO AUTOMATICALLY BILL AND/OR CHARGE ON Your CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial Term and all successive renewal periods shall be referred to, collectively, as the "Term".
This Agreement may be terminated or cancelled;
at anytime by either party by giving the other party thirty (30) days prior written notice. Due to security concerns (such as fraudulent cancellations), all account cancellations must be done through Singapore Host's cancellation form via Your Client Area. Electronic mail requests will not constitute acceptance of any cancellation.
If an account with a thirty (30) day money-back guarantee is purchased and cancelled within thirty (30) days of sign-up, the User will, upon request, receive a full refund of hosting fees paid. Requests for these refunds should be made through our billing department. Refunds made for a thirty (30) day money-back guarantee will not include domain registration fees, setup fees or overage charges, nor will they include any fees for other or additional services that are purchased in the first thirty (30) days. If Your plan includes a free domain name and You cancel within the first 30 days, a fee for the domain will be deducted from Your refund. Only one refund event will be granted per Customer.
Refunds will be made by cheque or issued back to Your credit card within 30 days of receipt of cancellation.
by Singapore Host in the event of nonpayment by User,
by Singapore Host, at any time, without notice, if, in Singapore Host's sole and absolute discretion and/or judgement, User is in violation of any term or condition of this Agreement and related agreements, AUP, or User's use of the Services disrupts or, in Singapore Host's sole and absolute discretion and/or judgement, could disrupt, Singapore Host's business operations and/or
by Singapore Host as provided herein.
If You cancel this Agreement, upon proper notice to Singapore Host, prior to the end of the Initial Term or any Term thereafter,
You shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation;
Singapore Host may (but is not obligated to) refund to You all pre-paid fees for basic hosting services for the full months remaining after effectiveness of cancellation (i.e., no partial month fees shall be refunded), less any setup fees, cancellation fees, and any discount applied for prepayment, provided that You are not in breach of any terms and conditions of this AUP, User Agreement, Anti-Spamming Policy or Domain Policy;
If Your plan includes a free domain name, a fee for the domain will be deducted from Your refund.
We may charge You one hundred percent (100%) of all charges for all Services for each month remaining in the Term (other than basic hosting fees as provided in (ii) above).
Any cancellation request shall be effective thirty (30) days after receipt by Singapore Host, unless a later date is specified in such request.
Singapore Host may terminate this Agreement, without penalty,
if the Services are prohibited by applicable law, or become impractical or unfeasible for any technical, Terms of Service or regulatory reason, by giving User as much prior notice as reasonably practicable; or
Upon termination of this Agreement for any cause or reason whatsoever, neither party shall have any further rights or obligations under this Agreement, except as expressly set forth herein. The provisions of Sections 2(e), 3, 4, 12, 13, 17, 19 and 20 of this Agreement shall survive the expiration or termination of this Agreement for any cause or reason whatsoever, and, notwithstanding the expiration or termination of this Agreement, the parties shall each remain liable to the other for any indebtedness or other liability theretofore arising under this Agreement. Termination of this Agreement and retention of pre-paid fees and charges shall be in addition to, and not be in lieu of, any other Terms of Service or equitable rights or remedies to which Singapore Host may be entitled.
You have ninety (90) days to dispute any charge or payment processed by Singapore Host. If you have a question concerning a charge you believe is incorrect, please contact the billing department.
User is solely responsible for the quality, performance and all other aspects of the User Content and the goods or services provided through the User Web site.
User will cooperate fully with Singapore Host in connection with Singapore Host's provision of the Services. User must provide any equipment or software that may be necessary for User to use the Services. Delays in User's performance of its obligations under this Agreement will extend the time for Singapore Host's performance of its obligations that depend on User's performance on a day for day basis. User must provide complete, correct and genuine contact information in the Registration Form and update such information as necessary from time to time so it remains complete, correct and genuine at all times; failure to do so may result in suspension or cancellation of Services. User will notify Singapore Host of any change in User's mailing address, telephone, electronic mail or other contact information.
User assumes full responsibility for providing Singapore Host with an electronic mail address which is not @ the domain(s) User is signing up under. If there is ever an issue or Singapore Host needs to contact User, the primary electronic mail address on file will be used for this purpose. It is User's responsibility to ensure the electronic mail address on file is current or up to date at all times. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If User fails to meet these requirements, the order may be considered fraudulent in nature and be denied.
User assumes full responsibility for providing end users with any required disclosure or explanation of the various features of the User Web site and any goods or services described therein, as well as any rules, terms or conditions of use.
Because the Services permit Users to electronically transmit or upload content directly to the User Web site, User shall be fully responsible for uploading all content to the User Web site and supplementing, modifying and updating the User Web site, including all back-ups. User is also responsible for ensuring that the User Content and all aspects of the User Web site are compatible with the hardware and software used by Singapore Host to provide the Services, as the same may be changed by Singapore Host from time to time. Singapore Host shall not be responsible for any damages to the User Content, the User Web site or other damages or any malfunctions or service interruptions caused by any failure of the User Content or any aspect of the User Web site to be compatible with the hardware and software used by Singapore Host to provide the Services.
User is solely responsible for making back-up copies of the User Web site and User Content.
Singapore Host cannot guarantee that the contents of a Web site will never be deleted or corrupted, or that a backup of a Web site will always be available. Users should always copy all content of a Web site to a local computer and Singapore Host strongly suggest that Users make an additional copy (on tape, CD, multiple floppies, another desktop, or elsewhere) to ensure the availability of the files.
User is responsible for maintaining the confidentiality of login and billing information. Singapore Host is not liable for any account disputes that may arise between various parties holding account login information. Singapore Host is not responsible for any changes made to the account or any information that has been modified by User, or any parties authorized by User, to access the control panel. User is responsible for updating and maintaining contact and billing information with Singapore Host. Any changes to the User contact information must be made using the account control panel or by contacting our Support Team. User is responsible for ensuring that Singapore Host is able to notify the User for technical, billing or other issues or purposes deemed necessary by Singapore Host to maintain the account.
User's Representations and Warranties.
User hereby represents and warrants to Singapore Host, and agrees that during the Initial Term and any Term thereafter User will ensure that:
User is the owner or valid licensee of the User Content and each element thereof, and User has secured all necessary licenses, consents, permissions, waivers and releases for the use of the User Content and each element thereof, including without limitation, all trademarks, logos, names and likenesses contained therein, without any obligation by Singapore Host to pay any fees, residuals, guild payments or other compensation of any kind to any Person;
User's use, publication and display of the User Content will not infringe any copyright, patent, trademark, trade secret or other proprietary or intellectual property right of any person, or constitute a defamation, invasion of privacy or violation of any right of publicity or any other right of any person, including, without limitation, any contractual, statutory or common law right or any "moral right" or similar right however denominated;
User will comply with all applicable laws, rules and regulations regarding the User Content and the User Web site and will use the User Web site only for lawful purposes; and
User has used its best efforts to ensure that the User Content is and will at all times remain free of all computer viruses, worms, Trojan horses and other malicious code.
User shall be solely responsible for the development, operation and maintenance of User's Web site, online store and electronic commerce activities, for all products and services offered by User or appearing online and for all contents and materials appearing online or on User's products, including, without limitation
the accuracy and appropriateness of the User Content and content and material appearing in its store or on its products,
ensuring that the User Content and content and materials appearing in its store or on its products do not violate or infringe upon the rights of any person, and
ensuring that the User Content and the content and materials appearing in its store or on its products are not defamatory or otherwise illegal. User shall be solely responsible for accepting, processing and filling User orders and for handling User inquiries or complaints. User shall be solely responsible for the payment or satisfaction of any and all taxes associated with its Web site and online store.
License to Singapore Host. User hereby grants to Singapore Host a non-exclusive, royalty-free, worldwide right and license during the Initial Term and any Term thereafter to do the following to the extent necessary in the performance of Services under the Order:
digitize, convert, install, upload, select, order, arrange, compile, combine, synchronize, use, reproduce, store, process, retrieve, transmit, distribute, publish, publicly display, publicly perform and hyperlink the User Content; and
make archival or back-up copies of the User Content and the User Web site.
Except for the rights expressly granted above, Singapore Host is not acquiring any right, title or interest in or to the User Content, all of which shall remain solely with User.
Singapore Host, in its sole discretion, reserves the right (i) to deny, cancel, suspend, transfer or alter, modify, correct, amend, change, program, or take any other corrective action to protect the integrity and stability of the Services (including altering, modifying, correcting, amending, changing, programming, or taking any other corrective action regarding any malicious code, software or related abusive activity, User Content and/or Web site(s)), and/or (ii) to comply with any applicable laws, government rules, or requirements, requests of law enforcement, or to avoid any liability, civil or criminal. User further agrees that Singapore Host shall not be liable to User for any loss or damages that may result from such conduct.
Billing and Payment.
Except for the rights expressly granted above, Singapore Host is not acquiring any right, title or interest in or to the User Content, all of which shall remain solely with User.
Singapore Host may increase the Service Fees (i) in the manner permitted in the service description and (ii) at any time on or after expiration of the Initial Term by providing ten (10) days prior written notice thereof to User.
The Service Fees do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority with respect to the Services or any software provided hereunder (excluding any tax on Singapore Host's net income). All such taxes may be added to Singapore Host's invoices for the fees as separate charges to be paid by User. All fees are fully earned when due and non-refundable when paid.
Unless otherwise specified, all initial fees shall be payable upon sign-up, and all subsequent fees and related charges shall be due and payable when billed, if by credit card, or if not by credit card, within ten (10) days after the date of the invoice. If any invoice is not paid within seven (7) days after the date of the invoice, Singapore Host may charge User a late fee of S$10.00 for; in addition any amounts payable to Singapore Host not paid when due will bear interest at the rate of one and one half percent (1.5%) per month or the maximum rate permitted by applicable law, whichever is less.
If Singapore Host collects any payment due at law or through a lawyer or under advice therefrom or through a collection agency, or if Singapore Host prevails in any action to which the User and Singapore Host are parties, User will pay all costs of collection, arbitration and litigation, including, without limitation, all court costs and Singapore Host's reasonable lawyer' fees.
If any cheque is returned for insufficient funds Singapore Host may impose a minimum processing charge of S$20.00.
In the event that any amount due to Singapore Host is not paid when due, Singapore Host, in its sole discretion, may immediately terminate this Agreement, and/or withhold or suspend Services.
There may be a minimum S$50.00 charge to reinstate accounts that have been suspended.
There will be a minimum S$150.00 charge to reinstate accounts that have been terminated.
Wire/Telegraphic transfers will be assessed a minimum S$35.00 charge. Customers will be responsible for any additional bank charges incurred by such payment methods.
There may be a minimum S$50.00 charge for all credit card chargebacks.
Any credits applied to User's accounts are redeemable for Singapore Host services only and are not refundable or redeemable for cash.
User acknowledges and agrees that Singapore Host may pre-charge User's fees for the Services to its credit card supplied by User during registration for the Initial Term.
YOU ACKNOWLEDGE, AGREE AND AUTHORIZE US TO AUTOMATICALLY BILL AND/OR CHARGE ON Your CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN SECTION.
Payment Policies - General
Accounts will not be activated or reactivated without prior payment.
All hosting fees and domain name renewal fees are due on or before the due date of the renewing account and/or domain name.
Incomplete, incorrect or questionable signup information can result in an account being suspended or terminated or NOT being activated. Some accounts may be placed on hold for up to 72 hours, pending review of information received.
Any losses or expenses experienced by the User, due to actions taken by Singapore Host in response to Users non-payment, are not the responsibility of Singapore Host.
Payment Policies - Payment Processing
If we are unable to process a payment for Your hosting plan by its due date, Your account will be cancelled for non-payment and you will not be able to access Your Web site or e-mail.
When an account is cancelled, all copies of the Web site and e-mail files are permanently and irretrievably removed from our servers.
If an account has been suspended for non-payment, it will only be reactivated upon payment of all overdue fees.
If we make any refunds due to charges you dispute with Your credit card Singapore Host, we will cancel Your account. The cancelled account will only be reactivated once all disputed/refunded fees are resolved satisfactorily, and we receive payment for any and all administrative fees incurred by Singapore Host as a result of Your dispute or charge-back request. We cannot guarantee any files or e-mail will be available upon reactivation.
It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, and/or electronic cheques. A determination of such misuse or fraudulent use shall be in our sole discretion. Further, we may report all such misuses and fraudulent uses (as determined by us in our sole discretion) to appropriate government and law enforcement authorities, credit reporting services, financial institutions and credit card companies. In these situations, you shall have waived any and all rights to privacy.
Singapore Host as Reseller or Licensor. Singapore Host is acting only as a reseller or licensor of certain services, hardware, software and equipment used in connection with the products and/or Services that were or are manufactured or provided by a third party ("Non-Singapore Host Product"). Singapore Host shall not be responsible for any changes in the Services that cause the Non-Singapore Host Product to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer's defects of Non-Singapore Host Product either sold, licensed or provided by Singapore Host to User or purchased directly by User used in connection with the Services will not be deemed a breach of Singapore Host's obligations under this Agreement. Any rights or remedies User may have regarding the ownership, licensing, performance or compliance of Non-Singapore Host Product are limited to those rights extended to User by the manufacturer of such Non-Singapore Host Product. User is entitled to use any Non-Singapore Host Product supplied by Singapore Host only in connection with User's permitted use of the Services. User shall use its best efforts to protect and keep confidential all intellectual property provided by Singapore Host to User through any Non-Singapore Host Product and shall make no attempt to copy, alter, reverse engineer, or tamper with such intellectual property or to use it other than in connection with the Services. User shall not resell, transfer, export or re-export any Non-Singapore Host Product, or any technical data derived therefrom, in violation of any applicable Singapore or foreign law.
Internet Protocol (IP) Address Ownership. If Singapore Host assigns User an Internet Protocol ("IP") address for User's use, the right to use that IP address shall belong only to Singapore Host, and User shall have no right to use that IP address except as permitted by Singapore Host in its sole and absolute discretion in connection with the Services, during the term of this Agreement. Singapore Host shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to User by Singapore Host, and Singapore Host reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion.
Caching. User expressly;
grants to Singapore Host a license to cache the entirety of the User Content and User's Web site, including content supplied by third parties, hosted by Singapore Host under this Agreement and
agrees that such caching is not an infringement of any of User's intellectual property rights or any third party's intellectual property rights.
Server Resources. User agrees that User shall not use an excessive amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources). Singapore Host will be the sole arbiter of what is considered to be an excessive server usage. Any violation of this policy may result in corrective actions by Singapore Host in its sole and absolute discretion, including disconnection or discontinuance of any and all Services, termination of this Agreement, or giving User the option to reduce the resources used to an acceptable level to prevent other customers on the same servers or networks from being negatively affected.
Bandwidth and Disk Usage. Singapore Host provides Users with bandwidth, disk space and other resources, such as e-mail and/or file-transfer-protocol ("FTP") accounts, the amount of which is defined in Singapore Host's web pages describing the package of Services purchased at the time of purchase. These allotments are optimized and dedicated towards serving the Content and User's electronic mail services related solely to User's web hosting account(s) with Singapore Host. User will comply with all applicable laws, rules and regulations regarding User's Web site, User Content and/or User's electronic mail services and will each, including bandwidth, disk space and other resources only for lawful purposes. User may not utilize: the Services to copy material from third parties (including text, graphics, music, videos or other copyrightable material) without proper authorization; the Services to misappropriate or infringe the patents, copyrights, trademarks or other intellectual property rights of any third party; the Services to traffic in illegal drugs, gambling, obscene materials or any other products or services that are prohibited under applicable law; the Services to forge or misrepresent message headers, whether in whole or in part, to mask the originator of the message. If Singapore Host learns or discovers that User is violating any law related to User's Web site, User Content and/or User's electronic mail services, use of bandwidth, disk usage or Agreed Usage, Singapore Host may be obligated to or may in its discretion inform the necessary law enforcement and/or any related agency(ies) of such conduct and may provide such agency(ies) with information related to User, User's Web site, User Content and/or User's electronic mail.
xInstaller, Softaculous, Fantastico and Application Support Terms. xInstaller, Softaculous and Fantastico automate the installation of a given open source application. Users are free to install open source applications independently of xInstaller, Softaculous, or Fantastico by following the instructions provided by the organization that developed the open source application. When a User uses an open-source application, the User licenses it from the open-source provider, not from Singapore Host.
We do not provide support for the application once the application has been successfully installed; we provide support only for the installation or upgrade process of an application managed by xInstaller, Softaculous, or Fantastico. Any support requests regarding actual use of the application must be directed to the organization that developed the application.
The User is responsible for creating back-ups before upgrading to the next version.
We can not guarantee that the version we currently provide is the latest one being distributed by the vendor.
Any security risks including, but not limited to, hacking, phishing and information piracy are the sole responsibility of the User.
We reserve the right to discontinue applications managed by xInstaller or Fantastico at any time.
xInstaller, Softaculous, or Fantastico applications are installed at the User's own risk. We can not be held liable for lost data or damage caused by open-source applications provided through xInstaller, Softaculous, or Fantastico.
Log Files. Singapore Host does not provide log file access or log file analysis/investigation. There will be a one-time processing fee of S$500.00 for such requirements, if deemed required by the customer or for investigation purpose.
Free Web Site Transfer Terms. The free transfer service is available for 30 days from Your sign up date. Our Support Team will make every effort to help You move Your Web site to us. However, transfers are provided as a courtesy service and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.
You are limited to one site transfer per control panel. We will transfer the content as is; we will not restructure your content. We will not convert separate control panels to addon domains, and vice versa.
Standard and Private-Label Reseller Programs. In addition to all terms and conditions described in this Agreement, the following shall also be applicable to Singapore Host Wholesale and Private-Label Resellers;
The Reseller agrees, on behalf of both the Reseller and each User signed up by the Reseller, to comply with these Terms of Service.
In the event that a Reseller or a Reseller's User is determined to be in violation of the Terms of Service, the Reseller shall, upon receipt of notice of the violation, take prompt action to ensure that the account in question is updated to be in full compliance with the Terms of Service.
Singapore Host is not responsible for the actions or misrepresentations of Resellers. The Reseller hereby agrees to indemnify Singapore Host from and against any and all claims made by any User that result from the Reseller's misrepresentation, breach of the Terms of Service or other improper actions by the Reseller.
Singapore Host reserves the right to revise its Wholesale and Private-Label Reseller Programs, AUP and the Terms of Service at any time. Changes shall take effect when posted online.
Users who have been signed up by Resellers agree to operate their Web sites in accordance with the Terms of Service.
Resellers cannot make any modifications to the Singapore Host Terms of Service. Any such alterations shall be deemed a violation of the Terms of Service and could result in a cancellation of a Reseller's account(s). Singapore Host is not responsible for any modifications made to the Terms of Service by Resellers.
Resellers in the Wholesale Reseller Program assume all responsibility for billing and technical support for each of their Users. Singapore Host reserves the right to refuse inquiries made to the Support Team from the Customers of Resellers in the Wholesale Reseller Program.
Singapore Host hereby grants to User a limited, non-exclusive, non-transferable, royalty-free license, exercisable solely during the term of this Agreement, to use Singapore Host technology, products and services solely for the purpose of accessing and using the Services. User may not use Singapore Host's technology for any purpose other than accessing and using the Services. Except for the rights expressly granted above, this Agreement does not transfer from Singapore Host to User any Singapore Host technology, and all rights, titles and interests in and to any Singapore Host technology shall remain solely with Singapore Host. User shall not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any of the Singapore Host.
Singapore Host owns all right, title and interest in and to the Services and Singapore Host's trade names, trademarks, service marks, inventions, copyrights, trade secrets, patents, know-how and other intellectual property rights relating to the design, function, marketing, promotion, sale and provision of the Services and the related hardware, software and systems ("Marks"). Nothing in this Agreement constitutes a license to User to use or resell the Marks.
Disclaimer of Warranty. User agrees to use all Services and any information obtained through or from Singapore Host, at User's own risk. User acknowledges and agrees that Singapore Host exercises no control over, and accepts no responsibility for, the content of the information passing through Singapore Host's host computers, network hubs and points of presence or the Internet. THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN AS IS, AS AVAILABLE BASIS. NEITHER WE NOR ANY OF OUR PARENT, SUBSIDIARY OR AFFILIATED CORPORATIONS, OR ANY OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, AGENTS, LAWYERS, SUPPLIERS, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, LICENSORS OR THE LIKE (EACH, A "RELATED PERSON") MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, FOR THE SERVICES OR ANY EQUIPMENT WE PROVIDE. NO RELATED PERSON MAKES ANY WARRANTIES THAT THE SERVICES WILL NOT BE INTERRUPTED OR ERROR FREE; NOR DO ANY OF THEM MAKE ANY WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH THE SERVICES. WE ARE NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM USER OR STORED BY USER OR ANY OF USER'S USERS VIA THE SERVICES PROVIDED BY US NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY ANY RELATED PERSON, WILL CREATE A WARRANTY; NOR MAY YOU RELY ON ANY SUCH INFORMATION OR ADVICE. The terms of this section shall survive any termination of this Agreement.
Singapore Host represents and warrants to User that the Services will be performed (a) in a manner consistent with industry standards reasonably applicable to the performance thereof; (b) at least at the same level of service as provided by Singapore Host generally to its other Users for the same services; and (c) in compliance in all material respects with the applicable Service Descriptions. User will be deemed to have accepted such Services unless User notifies Singapore Host, in writing, within thirty (30) days after performance of any Services of any breach of the foregoing warranties. User's sole and exclusive remedy, and Singapore Host's sole obligation, for breach of the foregoing warranties shall be for Singapore Host, at its option, to re-perform the defective Services at no cost to User, or, in the event of interruptions to the Services caused by a breach of the foregoing warranties, issue User a credit in an amount equal to the current monthly service fees pro rated by the number of hours in which the Services have been interrupted. Singapore Host may provision the Services from any of its data centers and may from time to time re-provision the Services from different data centers.
The foregoing warranties shall not apply to performance issues or defects in the Services (a) caused by factors outside of Singapore Host's reasonable control; (b) that resulted from any actions or inactions of User or any third parties; or (c) that resulted from User's equipment or any third-party equipment not within the sole control of Singapore Host. EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES OR ANY SOFTWARE PROVIDED UNDER THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, AND WE HEREBY EXPRESSLY DISCLAIM THE SAME. WITHOUT LIMITING THE FOREGOING, ANY THIRD-PARTY PRODUCT OR SERVICE PROVIDED TO USER HEREUNDER IS PROVIDED "AS IS" WITHOUT ANY CONDITION OR WARRANTY WHATSOEVER. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE.
Limitation of Liability.
IN NO EVENT WILL OUR LIABILITY IN CONNECTION WITH THE SERVICES, ANY SOFTWARE PROVIDED HEREUNDER OR ANY ORDER, WHETHER CAUSED BY FAILURE TO DELIVER, NON-PERFORMANCE, DEFECTS, BREACH OF WARRANTY OR OTHERWISE, EXCEED THE AGGREGATE SERVICE FEES PAID TO US BY YOU DURING THE 3-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.
WE CANNOT GUARANTEE CONTINUOUS SERVICE, SERVICE AT ANY PARTICULAR TIME, INTEGRITY OF DATA, INFORMATION OR CONTENT STORED OR TRANSMITTED VIA THE INTERNET. WE WILL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, OR ANY CORRUPTION, ERASURE, THEFT, DESTRUCTION, ALTERATION OR INADVERTENT DISCLOSURE OF, DATA, INFORMATION OR CONTENT TRANSMITTED, RECEIVED OR STORED ON ITS SYSTEM.
EXCEPT AS EXPRESSLY PROVIDED BELOW, NEITHER PARTY SHALL BE LIABLE IN ANY WAY TO THE OTHER PARTY OR ANY OTHER PERSON FOR ANY LOST PROFITS OR REVENUES, LOSS OF USE, LOSS OF DATA OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, LICENSES OR SERVICES OR SIMILAR ECONOMIC LOSS, OR FOR ANY PUNITIVE, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES OF ANY NATURE, WHETHER FORESEEABLE OR NOT, UNDER ANY WARRANTY OR OTHER RIGHT HEREUNDER, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OR NON-PERFORMANCE OF ANY ORDER, OR FOR ANY CLAIM AGAINST THE OTHER PARTY BY A THIRD PARTY, REGARDLESS OF WHETHER IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES.
The limitations contained in this Section apply to all causes of action in the aggregate, whether based in contract, tort or any other Terms of Service theory (including strict liability), other than claims based on fraud or willful misconduct. The limitations contained in Section 14 shall not apply to User's indemnification obligations.
Notwithstanding anything to the contrary in this Agreement, Singapore Host's maximum liability under this Agreement for all damages, losses, costs and causes of actions from any and all claims (whether in contract, tort, including negligence, quasi-contract, statutory or otherwise) shall not exceed the actual dollar amount paid by User for the Services which gave rise to such damages, losses and causes of actions during the 3-month period prior to the date the damage or loss occurred or the cause of action arose.
User understands, acknowledges and agrees that if Singapore Host takes any corrective action under this Agreement because of an action of User or one if its Users or a reseller, that corrective action may adversely affect other Users of User or other reseller Users, and User agrees that Singapore Host shall have no liability to User, any of its Users or any Reseller User due to such corrective action by Singapore Host.
This limitation of liability reflects an informed, voluntary allocation between the parties of the risks (known and unknown) that may exist in connection with this Agreement. The terms of this section shall survive any termination of this Agreement.
Indemnification. User agrees to indemnify, defend and hold harmless Singapore Host and its parent, subsidiary and affiliated companies, and each of their respective officers, directors, employees, shareholders, lawyers and agents (each an "indemnified party" and, collectively, "indemnified parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable lawyer's fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to User's use of the Services, (ii) any violation by User of the AUP, (iii) any breach of any representation, warranty or covenant of User contained in this Agreement or (iv) any acts or omissions of User. The terms of this section shall survive any termination of this Agreement.
Independent Contractor. Singapore Host and User are independent contractors and nothing contained in this Agreement places Singapore Host and User in the relationship of principal and agent, master and servant, partners or joint venturers. Neither party has, expressly or by implication, or may represent itself as having, any authority to make contracts or enter into any agreements in the name of the other party, or to obligate or bind the other party in any manner whatsoever.
Governing Law; Jurisdiction. Any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement or the breach of this Agreement, including any claim based upon arising from an alleged tort, shall be governed by the substantive laws of the Republic of Singapore. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. Any suit, action or proceeding concerning this agreement must be brought in a court located in the Republic of Singapore. EACH OF THE PARTIES HEREBY IRREVOCABLY CONSENTS TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS (AND OF THE APPROPRIATE APPELLATE COURTS THEREFROM) IN ANY SUCH SUIT, ACTION OR PROCEEDING AND IRREVOCABLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY OBJECTION WHICH IT MAY NOW OR HEREAFTER HAVE TO THE LAYING OF THE VENUE OF ANY SUCH SUIT, ACTION OR PROCEEDING IN ANY SUCH COURT OR THAT ANY SUCH SUIT, ACTION OR PROCEEDING WHICH IS BROUGHT IN ANY SUCH COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM.
Headings. The headings herein are for convenience only and are not part of this Agreement.
Entire Agreement; Amendments. This Agreement, including documents incorporated herein by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby. In case of a conflict between this Agreement and any purchase order, service order, work order, confirmation, correspondence or other communication of User or Singapore Host, the terms and conditions of this Agreement shall control. No additional terms or conditions relating to the subject matter of this Agreement shall be effective unless approved in writing by any authorized representative of User and Singapore Host. This Agreement may not be modified or amended except by another agreement in writing executed by the parties hereto; provided, however, that these Terms of Service may be modified from time to time by Singapore Host in its sole discretion, which modifications will be effective upon posting to Singapore Host's Web site.
Severability. All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Notices. Any notices required to be given under this Agreement by Singapore Host to User will be deemed to have been given if delivered in accordance with the account and/or domain name WHOIS information you have provided.
Waiver. No failure or delay by any party hereto to exercise any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy by any party preclude any other or further exercise thereof or the exercise of any other right or remedy. No express waiver or assent by any party hereto to any breach of or default in any term or condition of this Agreement shall constitute a waiver of or an assent to any succeeding breach of or default in the same or any other term or condition hereof.
Assignment; Successors. User may not assign or transfer this Agreement or any of its rights or obligations hereunder, without the prior written consent of Singapore Host. Any attempted assignment in violation of the foregoing provision shall be null and void and of no force or effect whatsoever. Singapore Host may assign its rights and obligations under this Agreement, and may engage subcontractors or agents in performing its duties and exercising its rights hereunder, without the consent of User. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.
Limitation of Actions. No action, regardless of form, arising by reason of or in connection with this Agreement may be brought by either party more than two years after the cause of action has arisen.
Counterparts. If this Agreement is signed manually, it may be executed in any number of counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. If this Agreement is signed electronically, Singapore Host's records of such execution shall be presumed accurate unless proven otherwise.
Force Majeure. Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party's reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.
No Third-Party Beneficiaries. Except as otherwise expressly provided in this Agreement, nothing in this Agreement is intended, nor shall anything herein be construed to confer any rights, Terms of Service or equitable, in any Person other than the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, User acknowledges and agrees that any supplier of third-party product or service that is identified as a third-party beneficiary in the Service Description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products or services against User as if it were a party to this Agreement.
Government Regulations. User may not export, re-export, transfer or make available, whether directly or indirectly, any regulated item or information to anyone outside Singapore in connection with this Agreement without first complying with all export control laws and regulations which may be imposed by the government of the Republic of Singapore and any country or organization of nations within whose jurisdiction User operates or does business.
30-day Cashback Guarantee.
At Singapore Host, your satisfaction is our top priority and we strive to provide the best service we can. However, if you have tried us and decide that your plan does not sufficiently meet your needs, you may cancel within 30 days for a refund. The 30-day money back guarantee only pertains to basic hosting plans (for the “Web Hosting” category of products, such as (SH5, SH8 and SH20) and only to your hosting service. Any setup fees are NON-refundable.
The cost of the domain (e.g. SGD20 for .com and SGD60 for .sg) will be deducted from the refund amount if a free promotional domain was registered. Domain names are non-refundable, all registrations/transfers/renewals are final. This is because once a domain is registered/transferred/renewed, payments are made directly to the Domain Registry and we are unable to request a refund from them. However, the domain name will still be rightfully owned by the registrant. Domain refunds are only applicable if the registration was performed by a Singapore Host representative and was mistyped by them. All credit card payments are subjected to 5% transactional charges from our payment processor, which will be deducted from the total refund amount. For any billing discrepancies, customers can request for a refund or credit note for the amount overcharged, within 90 days from the date when payment is made.
Any violation of Singapore Host's Terms of Service Agreement shall result in no refund.
Network - Service Level Agreement (SLA).
Singaporehost guarantees network uptime to be at least 99.9%, assuring that all routing devices within our network are reachable at least 99.9% of the time.
Subject to the Network SLA Exclusions, if the network uptime for the service is less than 99.9%, Singaporehost will issue a credit to the customer, with the credit calculated with the monthly service charge as a basis. Upon the breach of the uptime guarantee of 99.9%, for every 30 minutes block of downtime, Singaporehost will compensate 5% of the customer's monthly hosting subscription fee. The amount of compensation may not exceed the customer's effective monthly payment value.
Network SLA Exclusions
Situations that are not within Singaporehost's control shall not be in the scope of this SLA. Customers will not receive any credits in such situations, but are not limited to the following:
Scheduled network maintenance
Failure of access circuits to Singaporehost networks
Third-party malicious attacks
DNS progagation or issues out of Singaporehost's control
Account is in default of payment