Main Web Hosting Features
Our web hosting is an all-in-one package that contains everything you need to create, run and maintain a successful website.
Our control panel gives you to option to make an instant backup of your entire cPanel account. It will archive your account and provide you with a link to download the backup. You can then use this backup file to restore your account on our servers if need be.
This backup gets everything associated with your account: email accounts (including the passwords and messages still on the system), FTP accounts, addon/sub/parked domains, databases, mailing lists, everything that is setup with the account.
How many times have you seen a web hosting company claim 24/7 support but you get poor response times? Your website is online 24 hours every day, technical support definitely have to match that. Our Technical Support department works 24 hours a day, 7 days a week, 365 days throughout the year rain or shine.
Although we can't promise an instant reply because we do not simply want to give a rushed and unhelpful reply, we guarantee all technical support tickets will be answered within 1 hour. Whether you require technical support during the day, late hours in the night or during weekends and public holidays, our Technical Support team is here to provide you with professional assistance at any time.
We guarantee that your site will be up 99.99% or more of the time we host it. This guarantee includes both network and server failures. If your site isn't up at least 99.99% in any one month we will issue a credit equivalent to one month hosting fees for every hour that your website is unreachable due to an internal network or equipment failure.
This is only the minimum uptime that we promise to you, 100% uptime at Singapore Host is very common due to our quality hardware and software, and of course our hardworking team.
We are so confident in our services that we offer a 30 day money back guarantee. If you are not happy with our services in any way, you can request for a refund within 30 days of the sign up date. You will receive a full refund of hosting fees paid.
Domain names are non-refundable, if you received a free domain during sign up the domain registration fee will be deducted from the refund amount. However as the owner of your domain, you are free to transfer the domain to another registrar. Refunds will be made by cheque or issued back to your credit card or PayPal account.
You will receive a free domain for life when you sign up for any Singapore Host web hosting plan. Domain extensions that are eligible for this offer include .com/.net/.org/.info/.biz. We will pay your domain renewal fees every year for the life of your hosting account! Be wary of others who claim to offer free domain but charge you in the second year. We do not put our name in the domain owner field. You own the domain that comes with this offer and you are free to transfer the domain to another registrar.
*Free domain is only applicable for signing up with 1 or 2 years payment only. Free domain will have to be claimed within 2 months.
Full set of email features for your hosting including aliases, spam settings, webmail, and more.
You can create unlimited no. of email accounts @yourdomain with our web hosting plans. You can read and send email with encryption protection available using popular free email clients such as Windows Live Mail (formerly Windows Mail and Outlook Express), Apple Mail, Thunderbird and many other clients. Customize your email address (you@yourdomain) to enhance your professional image.
Customize your email address (you@yourdomain) to enhance your professional image.
The email alias is not a real email address, but can in some cases act as such. It is capable of receiving emails, but instead of storing them, it automatically forwards them to a real mailbox. This way, you can create various mailboxes for a complex website, but have them all pointing to a single email address.
With an email alias in action, all emails will be stored in the original mailbox, while the alias mailbox will always remain empty.
Mailing lists can simplify sending messages to a large group of people. You can add a group of email addresses to a mailing list to avoid typing in those addresses each time a mailing is sent. This can be very useful when sending newsletters or other updates to large groups of people.
The mailing lists option in cPanel uses Mailman, a Python application that manages your lists. There are other options for creating mailing lists, including PHPlist which is installable from xInstaller.
SpamAssassin is an automated mail filter that uses a wide range of heuristic algorithms on email headers and message bodies to identify "SPAM" (unsolicited email). SpamAssassin is designed to identify and mark emails that score beyond your threshold value.
An email's SpamAssassin score is the sum of values given to certain known spam characteristics. It is an useful tool for reducing the spam you get.
Data CentreThe data centre is built with N+1 redundancy throughout, including multiple HVAC systems and redundant power.
Brand new, state-of-the-art facilities located in the west of Singapore
Dual electrical grid connection from independent substations
Internally redundant, bypassable 250 kVA UPS systems
Dedicated backup generator with manual bypass to second non-dedicated backup generator in case of a generator failure
Fault-tolerant 600V air conditioning system with humidity regulation
Air-conditioning units and pumps connected to generator power for unlimited runtime in the event of utility power failure
Stratified air flow design for increased cooling efficiency and lower energy costs
Non-service-affecting FM-200(r) Fire Suppression System with multiple zones, central control, and connectivity to the building fire system and secondary sprinkler system
Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure Infrastructure built to comply with seismic code
24/7 environment and response
Fully redundant core switches, routers and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability
Multiple ATM backbone trunks for fast network performance and traffic spike tolerance
Multiple, fault-tolerant upstream ATM connections
Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 Carriers and direct connectivity to QALA gigabit backbone
Latency-optimized routing with excellent connectivity to Asia Pacific, the U.S., and Europe
Fully segregated network for staging/testing area that is not only physically separated but also on the network layer to prevent testing from affecting co-location
24/7 proactive network for monitoring response in two geographic monitoring centres
Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response
"Mantrap" entry with key card and biometric access authentication
Segmented co-location and main server rooms
Staging area that is separated physically and on the network layer to prevent testing from affecting co-location
24/7 CCTV surveillance and recording
Closed wiring conduits for all wiring and fibers outside the server room and within the co-location room
Limited staff access to server rooms
Access logging on all key card doors
Rotated off-site backups
24/7 building security monitoring and engineering response
24/7 security, technical support, and remote hands-on premises
Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
Network monitoring with 24/7 response
Custom network monitoring with user-configurable notification
Advanced traffic monitoring with per-service and per-IP breakdowns