24/7 Tickets & Live Support | Email: sales@singaporehost.sg
Login | Register

Web Hosting Information

Web Hosting Information

Why Host Your Website in Singapore?

There is a couple of good reasons why location is definitely important.
A lot of people make the mistake of thinking that the location of a web hosting company (in particular their server) is not important. A Singapore business that uses a .com website address and hosts with a company outside Singapore may not be listed in search engines' local search results. If the majority of your website traffic is local or from within your country then it is advisable to also host your website locally. This reduces any potential latency issues from overseas, ensuring your website always loads quickly. In addition, be wary of web hosting companies which look to be based in Singapore at first glance, but they actually use an overseas server and may not even have a business registration in Singapore.

Unlimited Disk Space?

There is an increasing number of web hosting companies which offer unlimited disk space for extremely low prices.
Many people will be attracted by these plans, but is it really possible? It would only be possible if a hard disk has an unlimited capacity of storage, which is not the case. When web hosts provide unlimited space, they often have to restrict what you can use the disk space for. They need to do this since if every user really uses their "unlimited" space, the web hosting provider would have to spend an unlimited amount of money to buy an unlimited number of hard disks to provide space for them. However it does not mean that the less disk space a web hosting provider offers (50 MB plans are still available on the market), the better they are. It could mean that they are using old hard disks with less space available. We adjust the disk space quota according to the amount of space available on the latest high quality hard disks. Not forgetting the fact that good servers cost money, if prices for the plans are too low, it is inevitable that poorer quality servers be used to host the websites. If the offer looks too good to be true, more than likely it is.

Transferring from Another Web Host

Just the thought of changing your web hosting provider may make you head spin, but we will show you the steps to take so your site will not have any downtime. Following the below steps closely will ensure that your move to Singapore Host is a painless one.
  • A domain transfer is not a website transfer, and vice versa. These are 2 separate processes.
  • If you are also transferring the registration of your domain name to us (i.e. domain registrar transfer), you should select the option "I want to transfer my domain to Singapore Host" when signing up for a web hosting package. It is recommended that you sign up for the web hosting package and start your domain transfer at least 2 weeks before the domain expiry date to avoid any potential problems (the earlier the better). This is because certain domain registrars/ hosting providers deliberately make the transfer-away process difficult by not doing the required, such as unlocking the domain and providing you with the EPP Code/Authorization Code/Registrar Transfer Password. If they also make themselves the owner/admin contact of your domain (which may be unknown to you), they may deliberately ignore the transfer approval request email, which will delay the transfer. The transfer may fail if approval is not given at least 1 week before the expiry date.
  • It is also recommended that you start your website transfer at least 2 weeks before the end of the current term with your previous hosting provider.
1

The first step is to sign up for a Singapore Host package. You must not cancel your account with your previous hosting provider until you have completed all the steps, if you cancel too soon you may have a whole list of problems. Some web hosting providers terminate their clients' accounts as soon as they know that they are moving away to another hosting provider, even before the end of the billing term! Even if you are unhappy with your current provider hang in there it will only be a few more days.

2 At this point you should have hosting accounts with two hosting providers (the old and the new one).

If your previous hosting provider offers cPanel, we would recommend that you let us migrate your website for you. Please email us and provide us with the cPanel login details to your previous account, and do not proceed to the next step yet. If your previous hosting provider does not offer cPanel or if you would like to transfer your website yourself, please proceed below.

You should now upload your entire site from the old hosting provider to the new one (Singapore Host). This can be done by connecting to your old account's FTP and downloading all your files to your computer, then connecting to the your new account's FTP and uploading all your files. The folder to upload to for your main web files is normally "public_html", unless your set up is different.

3

If you have MySQL databases, you will need to export them from your old hosting provider and import them to your new Singapore Host account. Then create the exact MySQL user and password, and add the user to the database. This can be done using our control panel. In some cases where the MYSQL database name and user name/password may have changed, you will need to update the configuration files for your scripts. Your script documentation or readme file should normally contain details on how to do this.

4

Another important task is to be sure that all your email addresses stay in operation. You need to create the same email addresses in Singapore Host's control panel, this will allow all the emails to keep coming through to you. There should now be identical content in both your old and new accounts.

If you are using IMAP for your email and want to transfer your email messages, because of compatibility issues, we are only able to transfer your email messages if your previous hosting provider offers cPanel. If so, please email us and provide us with the cPanel login details to your previous account, and do not proceed to the next step yet.

5

As mentioned in Step 4, if you are using IMAP for your email but your previous hosting provider does not offer cPanel, we would recommend that you archive your old emails. You need to create the same email addresses in Singapore Host's control panel, this will allow all the emails to keep coming through to you. There should now be identical content in both your old and new accounts.

If you are using IMAP for your email and want to transfer your email messages, because of compatibility issues, we are only able to transfer your email messages if your previous hosting provider offers cPanel. If so, please email us and provide us with the cPanel login details to your previous account, and do not proceed to the next step yet.

6

After you have all your files on both hosting accounts and all your email accounts have been recreated in Singapore Host's control panel, you will update your domain name's nameservers.

If you have chosen not to transfer the domain to us (i.e. you have selected the option "I will update my nameservers on an existing domain" when signing up), please refer to 6A.

If you have chosen to transfer your domain to us (you have selected the option "I want to transfer my domain to Singapore Host" when signing up), please refer to 6B.

A

If you have chosen not to transfer the domain to us (i.e. you have selected the option "I will update my nameservers on an existing domain" when signing up), you will need to go to your current domain registrar's website to make the changes. In cases where you have registered your domain with your web hosting provider, your web hosting provider is also your domain registrar. Your domain registrar should provide you with access to the nameserver modification function. If not, you will need to request your domain registrar to make the changes.

B

If you have chosen to transfer the domain to us, once the domain has been successfully transferred, you may email us to request us to change the nameservers for you after the above steps have been completed. Until after the domain has been transferred and the nameservers have been changed, the domain will still be hosted by your previous hosting provider. Domain transfer will typically take up to 7 days to complete after all required procedures have been completed, unless the current registrar approves the transfer earlier.

7

Once your nameserver changes have been made you will need to wait up to 48 hours before your site will load off Singapore Host. During this period when your DNS is propagating worldwide, and your site will still load off your old hosting provider and emails will continue to be sent to and from their server. After DNS propagation has been completed, your site and email will begin to be hosted by Singapore Host.

8

After 48 hours have passed and making sure that everything is working you can proceed to contact your old web hosting provider to cancel the account.

If you follow these steps closely the transfer should be a relatively smooth process.

Transfer to Singapore Host Today!
Read More

We provide a FREE site migration service!

Simply request the free service by contacting us with your old account details after signing up.

The migration service is performed on a best-effort basis. If we are unable to perform the transfer for you because of any reason (examples: incompatibility issues, lack of account access) we will refund you the hosting fees.

Contact Us Now!
Frequently Asked Questions
Singapore Host will never display any ads on your site. Of course, you are free to place your own ads to earn revenue from your site.
There are 2 options for you to choose from. 1) You can either keep your domain at your current domain registrar while transferring only your hosting to us. Simply choose “I will update my nameservers on an existing domain” when signing up for our hosting plan. It is simply a matter of updating the nameservers information to our nameservers at your domain registrar (where you registered the domain). If your domain registrar does not provide a control panel for you to update the nameservers, you will have to ask your domain registrar to change the nameservers for you. The nameservers you should update to are listed in the account information email you receive after signing up. 2) Alternatively you can transfer both the domain registration and hosting service to us. For this option, please select “I want to transfer my domain to Singapore Host” during sign up. This will automatically renew your domain for an additional year, in other words if your domain is set to expire in December this year, its expiration date will be extended to December the following year. Note that this is a registrar transfer, not an ownership transfer.
We exclusively use Linux for all our servers because of its widespread use, renowned stability, reliability and level of security. Linux powered 85% of the world’s most powerful supercomputers, compared to Windows’ 1.4%. Linux is most widely used hosting platform in the world. One of the biggest misconceptions is that you have to select the same operating system for your hosting account that you use on your own computer. That is simply not true. This means you can select Linux for your hosting account even if you currently use Windows or Mac on your own computer. We strongly recommend everyone should host their websites on Linux whenever possible.
Opening a web hosting account with Singapore Host is a fast and easy process. All you need to do is spend a few minutes to fill in our order form and choose one of the payment methods. If you choose to pay with credit card/PayPal, your web hosting account will be created instantly. Within minutes, you will receive your account information email and will be ready to publish your website online with Singapore Host. If you wish to pay by cheque, money order or bank transfer, your account will be set up within 1 to 2 working days upon receipt of payment. The speed of bank processing is one of the factors determining how fast your account will be activated.
If the feature you require is not listed anywhere on our site, or if you are not sure whether a particular plan fits your needs, feel free to ask us.
All Singapore Host customers can run HTML or PHP-based websites without any issues. A professional web designer can work with you to create your own customised website that you can use on your web hosting plan. Additionally, all Singapore Host accounts also come with Softaculous. With a few clicks of the mouse, you can instantly install any of 55+ scripts listed on our website even if you have limited experience in script installation. Add powerful features to your website easily.
All web hosting plans come with 99.99% uptime guarantee. This guarantee includes both network and server failures. If your site isn’t up at least 99.99% in any one month we will issue a credit equivalent to 3 days’ hosting fees for every hour that your website is unreachable due to an internal network or equipment failure. This is only the minimum uptime that we promise to you, 100% uptime at Singapore Host is very common due to our quality hardware and software, and of course our hardworking team.
You may upgrade your web hosting plan anytime without paying the full amount. You will only need to pay the prorated difference. There are no extra charges.
Our customers always have full ownership of the domains that they register with us. Some of our customers have trouble transferring their domains to us because some shady hosting companies registered client’s domain under the hosting company’s name, and hold it hostage when their client want to leave. We are strongly against this type of practices.
We have different work schedules for different departments. Our Sales and Billing departments work 8:00am – 6:00pm (GMT +8) Monday – Sunday. All sales and billing tickets will receive a response within 1 working day. We believe in putting more resources in serving our current clients, as a valued client of Singapore Host, you will enjoy real 24/7 technical support. Our Technical Support department works 24 hours a day, 7 days a week, 365 days a year. We guarantee that all technical support tickets will be answered within 1 hour. Whether you require technical support during the day, at midnight or during the holidays, our Technical Support team is here to provide you with professional assistance at any time
Yes, we offer a 45 day money back guarantee. If you are not happy with our services in any way, you can request for a refund within 45 days of the sign up date. You will receive a full refund of hosting fees paid. Domain names are non-refundable, if you received a free domain during sign up the domain registration fee will be deducted from the refund amount. However as the owner of your domain, you are free to transfer the domain to another registrar. Refunds will be made by cheque or issued back to your credit card or PayPal account.
All our servers are located in a quality Singapore data centre to deliver maximum speed, security and stability.
Yes. With any Singapore Host plan you can access your site by going to “www.example.com” as well as “example.com”. Many visitors will leave your website thinking that they have gone to the wrong site if they gets an error after typing the domain name without “www.”. But with our web hosting you will never lose a single visitor because of this.
Yes we can host any valid domain extension as long as you are able to change its DNS (Domain Name Servers) to the values we send you in your account information email. Some examples of popular domain name extensions we host include .com/.net/.org/.info/.biz/.sg/.com.sg/.net.sg/.org.sg/ .edu.sg /.my/.com.my and many others.
Yes, your website can be accessed by any person with an Internet connection anywhere around the world. Your potential is endless with over 1.5 billion people with Internet access worldwide.
Yes, we have many customers from outside Singapore. You will be able to use our services no matter where you are located.
.com/.net/.org/.info/.biz – Available for anyone to register. .sg – Applicable for all with a valid Singapore postal address. A foreign applicant may apply only if it has appointed a local agent with a valid Singapore postal address as the administrative contact. .com.sg – Applicable for registered Singapore business entities. A foreign company may register only if it has a representative in Singapore. .net.sg – Applicable only for network providers and info-com operators in Singapore which possess a valid license issued by the Info-Communications Development Authority. .org.sg – Applicable only for organisations which are registered with the Registry of Societies and other non-profit organisations in Singapore. .edu.sg – Applicable for educational institutions registered with Singapore’s Ministry of Education. .asia – At least one of the domain contacts must be located in one of the Asia-Pacific countries.
When you purchase any Singapore Host web hosting plan, any .com/.net/.org/.info/.biz domain name will be registered or transferred free of charge. The domain name is free for the life of hosting. This means that, for as long as your hosting account is active, we will pay your domain registration/renewal fees not only for the first year, but every year thereafter. The offer is for a limited time only. Sign up today to lock in the offer.